Questions and rental policies
Pickup times, delivery fees, deposits and what to expect on party day.
Pickup and return
Our rentals are for a minimum 24 hour time period, so your event is never cut short.
When do I pick up and return a Saturday rental?
Saturday inflatable rentals can pick up Friday from 2pm to 5pm and are due back Sunday by 2pm. We are open again Saturday from 9am to 11am.
From December to February, Saturday rentals are due back Sunday from 12pm to 3pm.
What about tables, chairs, dunk booths and concessions?
All orders on Saturdays that include only tables, chairs, dunk booths or concessions are due back Sunday by 10am.
How long is a weekday or Sunday rental?
Sunday through Friday pickup rentals are 24 hours, 9am until 9am the following day. Sunday rentals can be picked up Sunday morning (we open at 9am) and returned Monday morning by 9am.
What vehicle do I need?
An SUV, minivan, truck or trailer is needed. Rear seats need to be able to fold completely flat (flush). Third row seats are suggested to be removed.
Larger units (wet units and obstacle courses) and multiple unit pickups require a truck or trailer. Units priced over $235 will need a truck or trailer. All other units can be picked up with an SUV or larger.
What comes with the rental?
We provide you everything you need (stakes and blower). We do not provide a hose for equipment being used wet.
What if I return it late?
Any units not returned on time are charged a second day fee: $35 for standard bouncers and $35 for all other units. Units not turned in on time prior to a Monday holiday are charged full day rentals.
Delivery
Delivered orders are for 6 hours. You can always pick up instead.
How much is delivery?
Delivery pricing can be estimated to begin at $125 for the first unit if less than 25 miles. Each additional inflatable is $50 for delivery. Adding additional equipment to your order (multiple units, tables, chairs, concessions and so on) does increase delivery pricing.
Are there extra fees for holidays or early drop-offs?
Holiday weekend delivery fees are an additional $50. Keep in mind you can pick up the equipment if you prefer. Delivery requests before 10am may be charged a fee of $50.
How long do I keep a delivered rental?
Delivered orders are only for 6 hours. Our latest pickup time is 7pm for Monday to Saturday rentals and 6pm for Sunday rentals.
How do tent orders work?
Tent orders do not include delivery. Additional charges are applied for further distance or holidays and holiday weekend events. Tents may be set up the day before and taken down the day after.
Prices and deposits
Prices on the site are the discounted pickup cash rate before sales tax.
What do the prices on the site include?
All prices listed are the discounted pickup cash rate before sales tax.
How does the deposit work?
A non-refundable deposit is required on all reservations. This deposit goes toward your remaining balance. Sales tax is applied to all rentals. Remaining balances are not due until the day of the event.
What can be billed to my card after the party?
Charges for unreturned equipment, late fees and damages are billed to the card on file. These payments will be charged a credit card processing fee of up to 5% per transaction.
Changes and cancellations
Weekend bookings cancelled by the Monday before keep their deposit for a future date.
Can I cancel or move my booking?
Weekend cancellations made by the Monday prior are able to use the deposit in the future. Cancellations made after the Monday prior to the date of the reservation will forfeit their deposit.
In case of cancellations, 24 hour notice is required or the remaining balance will be billed to the card on file.
What if I switch to a less expensive unit?
We will change your reservation, but if the deposit paid is more than the unit you are changing to, the difference is abandoned.
Can I get a refund once I have the unit?
Once you pick up your equipment or it is delivered, it is yours to play. We do not offer any refunds or reschedules.
Waiver and cleaning
All units are cleaned and sanitized before each reservation.
Do I need to sign a waiver?
Yes. Our electronic waiver will need to be completed before picking up your rental. Complete your waiver ahead of time.
What is not allowed in the units?
No silly string, confetti or food allowed in the units. Do not place units in dirt or sand.
How should I return the unit?
Make sure you remove all belongings before returning the unit. Trash in units can result in cleaning fees, and a cleaning fee will be charged for any excessively dirty units returned.
Still have a question?
Text us or call the shop and we will help you sort out the details.